Official Policies:

Modest by Design wants you to be 100% satisfied with your purchase. Our goal is to make your online purchase just as easy as if you were in our store!

Contact Modest by Design within 2 days of receiving product. Returns must be received by Modest by Design Clothing Company within 7 days to be accepted!

Modest by Design will give you an RMA (Return Materials Authorization) code to place on the outside of the package. Returns received without an RMA will be refused; this will void your return due to the time restriction of the return process!

All tags must be attached and alterations cannot have been made to the product. Modest By Design Clothing Company reserves the right to refuse returned items.

You will be charged a restocking fee of 15% for each item returned.

- Special Orders: (items that have to be ordered over the phone)

Special orders may not be exchanged. A refund of 50% may be given if the following procedures are followed:

Contact Modest by Design within 2 days of receiving product. Returns must be received by Modest by Design Clothing Company within 7 days to be accepted!

Modest by Design will give you an RMA (Return Materials Authorization) code to place on the outside of the package. Returns received without an RMA will be refused; this will void your return due to the time restriction of the return process!

All tags must be attached and alterations cannot have been made to the product. Modest By Design Clothing Company reserves the right to refuse returned items.

NOTE: The standard procedure in the Bridal industry is NO refunds, as it causes the store to hold excess inventory. Be aware that most formal gowns require alterations; many need only a simple alteration that may not cost much, so consider this option before returning your purchase. Look for a competent seamstress in your area and ask the seamstress for references before allowing them to work on your dress.

Only two prom/semi-formals gowns may be shipped to one address. Bridal parties have no limit on the number of dresses being shipped to one address!

** International Customers-additional fees will apply for local tariffs and custom fees!

All exchanges must be received within 7 days of the customer receiving purchase, with a copy of original sale receipt. All products must be in resalable condition; we reserve the right to refuse any exchange. The customer will be charged for shipping to exchange unless the exchange is due to error on our part or manufacturer's defect. Modest by Design Clothing Company will not be responsible for lost or undelivered returns, so we encourage customers to insure all returns. All exchanges must have a phone number and email address enclosed to contact the customer if necessary. Sorry, NO C.O.D. If the replacement item(s) is/are on back-order, you will be notified within 24 hours.